Appraisal Service Anywhere In The United States
Sharpening
Your Tools for the Recovery
By Charlie Elliott Jr., NAI, SRA
To say that we humans, as a
whole, are creatures of habit would be an
understatement. Many, if not most, of us find
a comfortable routine and we stick with it,
come what may. We are this way to a fault, in
some cases, where we just ride the horse we
are on until it runs out of steam and
collapses right under us. We very often do not
pause to refresh or re-tool until we find
ourselves lying flat on the ground.
It is something like not changing the oil or
tires in our automobile until we have driven
it so far that we are down to its last mile
before we pause to repair and refurbish.
Neither do we pay enough attention to the
conditions around us, whether we are on our
horse or in our car. We drive directly into
storms, hardly prepared to react to the harsh
conditions that we encounter until it is too
late. Although it can be, failing to attend to
details on our automobile is usually not
fatal, but it takes a toll on us that slows us
down, and we get behind schedule. We can
sometimes get behind schedule in ways that
prove impossible for us to regain our previous
position.
Since this is a lending-industry column,
perhaps you are saying to yourself that it is
time to get to the point, so here goes. The
point is that many in our industry are
beginning to experience a slowdown in our
business in much the same way that we envision
our horse or car after heading full throttle
down the road only to find that we need to
stop and regroup, if we are to accomplish our
professional objectives.
Due to the cyclical nature of our business, we
will always experience business cycles that
necessitate our re-evaluation and redirection
as to how we manage our businesses. Many of us
are drawn into the business because of the
potential for making large amounts of money.
Those of us who have been in the business for
a few years realize that, yes, there is big
money in the lending business, but it is a
business and not a job. For the same reason
that we can make big money, we must constantly
reevaluate the market to maximize our
potential. Unfortunately, some of us treat our
business more like an 8-to-5 job much of the
time, expecting to make good money by simply
showing up to work. Obviously, this is not the
case in a profession dominated by the
necessity to produce, control expenses and
capitalize on the various forms of incentive
compensation, which we are familiar with in
our industry. In the past, much of this
responsibility has been on the heads of
companies or the managers of offices. As we
all know, things are different today. Most of
us run our own small corporations as CEOs,
even if we have no employees (besides
ourselves). We are responsible for our own
bottom line, in many cases, which includes not
only generating our own revenue, but also
monitoring our own expenses.
As a former university-business-school
instructor, a 20-year-plus small-business
owner and manager and one familiar with the
lending industry, I have some observations on
our industry’s period of economic transition.
We are not currently experiencing a
depression, or even a severe recession, in my
opinion, just a cyclical slowdown. We are
experiencing a softening in many sub-segments
of the lending business, however, many aspects
of our business remain robust. I would prefer
to call it, like I just said, a period of
economic transition. Therefore, there are many
opportunities for those who can see them and
for those willing to adjust. I am not saying
that it is a time when we should expect to
become wealthy, but I do suggest that it is a
time when we can experience economic success,
which far exceeds that of most of our
competitors. It is a time when we can expect
not only to prosper, but to also be prepared
to take full advantage of the next boom in our
business after most of our competitors have
fallen by the wayside.
Given the current climate for our business, I
offer the following suggestions to those who
want to turn what could be a bad situation
into a relatively good one.
-
Trade in your old budget for
a new one. Due to the fact things are
slower, we have more time to focus on the
efficiency offered by the products and
services that we purchase. We must look
carefully at the returns we get on our
business investments. I suggest we focus on
items, such as advertising, insurance,
transportation, rent, supplies and
technology and fire those that are not
producing. We are basically in the business
of selling, and large budgets are oftentimes
unnecessary.
-
Reevaluate the use of your
time. Steer clear of those projects and
distractions that suck up a lot of time and
produce less. Seek out high-quality clients
and toss out the high-maintenance ones who
produce small paychecks. Update your
prospecting plan to include those methods
that do not cost a lot and that show the
most promise.
-
Update your product line.
Kick to the curb those products that are in
low demand, produce low margins, require a
lot of your time or in general contribute
less to the bottom line.
-
Check your energy level. If
you are not already doing so, cut back on
the sweets and the alcohol consumption and
exercise at least a half hour per day.
Although it is OK if you have one, you don’t
need a gym. A good brisk walk for a couple
miles early in the morning works best for
me. I find that I can do some of my best
reflecting early in the morning while things
are quiet and before my competitors are
awake.
-
Spent the first 30 minutes
of each day planning your strategy. Don’t do
it after you normally go to work but before
you go to work. You may need to go to bed a
bit earlier to work it all in, but I find
that that I am clearer of mind earlier in
the morning.
In conclusion, when business
slows down it is a good time to sharpen our
tools and regroup. It can be, and is often, a
blessing. When things are busy, we sometimes
fail to monitor those assets, systems and
theories that produce the most return for our
investment.
Charlie W. Elliott Jr., MAI, SRA, is President of
ELLIOTT® & Company Appraisers, a national real estate appraisal company.
He can be reached at (800) 854-5889 or
charlie@elliottco.com or
through the company’s Web site at
www.appraisalsanywhere.com.
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