| Appraisal Service Anywhere In The United States  
 
								
                                  Sharpening 
                                  Your Tools for the RecoveryBy Charlie Elliott Jr., NAI, SRA
 To say that we humans, as a 
                                  whole, are creatures of habit would be an 
                                  understatement. Many, if not most, of us find 
                                  a comfortable routine and we stick with it, 
                                  come what may. We are this way to a fault, in 
                                  some cases, where we just ride the horse we 
                                  are on until it runs out of steam and 
                                  collapses right under us. We very often do not 
                                  pause to refresh or re-tool until we find 
                                  ourselves lying flat on the ground. 
 It is something like not changing the oil or 
                                  tires in our automobile until we have driven 
                                  it so far that we are down to its last mile 
                                  before we pause to repair and refurbish. 
                                  Neither do we pay enough attention to the 
                                  conditions around us, whether we are on our 
                                  horse or in our car. We drive directly into 
                                  storms, hardly prepared to react to the harsh 
                                  conditions that we encounter until it is too 
                                  late. Although it can be, failing to attend to 
                                  details on our automobile is usually not 
                                  fatal, but it takes a toll on us that slows us 
                                  down, and we get behind schedule. We can 
                                  sometimes get behind schedule in ways that 
                                  prove impossible for us to regain our previous 
                                  position.
 
 Since this is a lending-industry column, 
                                  perhaps you are saying to yourself that it is 
                                  time to get to the point, so here goes. The 
                                  point is that many in our industry are 
                                  beginning to experience a slowdown in our 
                                  business in much the same way that we envision 
                                  our horse or car after heading full throttle 
                                  down the road only to find that we need to 
                                  stop and regroup, if we are to accomplish our 
                                  professional objectives.
 
 Due to the cyclical nature of our business, we 
                                  will always experience business cycles that 
                                  necessitate our re-evaluation and redirection 
                                  as to how we manage our businesses. Many of us 
                                  are drawn into the business because of the 
                                  potential for making large amounts of money. 
                                  Those of us who have been in the business for 
                                  a few years realize that, yes, there is big 
                                  money in the lending business, but it is a 
                                  business and not a job. For the same reason 
                                  that we can make big money, we must constantly 
                                  reevaluate the market to maximize our 
                                  potential. Unfortunately, some of us treat our 
                                  business more like an 8-to-5 job much of the 
                                  time, expecting to make good money by simply 
                                  showing up to work. Obviously, this is not the 
                                  case in a profession dominated by the 
                                  necessity to produce, control expenses and 
                                  capitalize on the various forms of incentive 
                                  compensation, which we are familiar with in 
                                  our industry. In the past, much of this 
                                  responsibility has been on the heads of 
                                  companies or the managers of offices. As we 
                                  all know, things are different today. Most of 
                                  us run our own small corporations as CEOs, 
                                  even if we have no employees (besides 
                                  ourselves). We are responsible for our own 
                                  bottom line, in many cases, which includes not 
                                  only generating our own revenue, but also 
                                  monitoring our own expenses.
 
 As a former university-business-school 
                                  instructor, a 20-year-plus small-business 
                                  owner and manager and one familiar with the 
                                  lending industry, I have some observations on 
                                  our industry’s period of economic transition.
 
 We are not currently experiencing a 
                                  depression, or even a severe recession, in my 
                                  opinion, just a cyclical slowdown. We are 
                                  experiencing a softening in many sub-segments 
                                  of the lending business, however, many aspects 
                                  of our business remain robust. I would prefer 
                                  to call it, like I just said, a period of 
                                  economic transition. Therefore, there are many 
                                  opportunities for those who can see them and 
                                  for those willing to adjust. I am not saying 
                                  that it is a time when we should expect to 
                                  become wealthy, but I do suggest that it is a 
                                  time when we can experience economic success, 
                                  which far exceeds that of most of our 
                                  competitors. It is a time when we can expect 
                                  not only to prosper, but to also be prepared 
                                  to take full advantage of the next boom in our 
                                  business after most of our competitors have 
                                  fallen by the wayside.
 
 Given the current climate for our business, I 
                                  offer the following suggestions to those who 
                                  want to turn what could be a bad situation 
                                  into a relatively good one.
 
                                    
                                    Trade in your old budget for 
                                    a new one. Due to the fact things are 
                                    slower, we have more time to focus on the 
                                    efficiency offered by the products and 
                                    services that we purchase. We must look 
                                    carefully at the returns we get on our 
                                    business investments. I suggest we focus on 
                                    items, such as advertising, insurance, 
                                    transportation, rent, supplies and 
                                    technology and fire those that are not 
                                    producing. We are basically in the business 
                                    of selling, and large budgets are oftentimes 
                                    unnecessary.
                                    Reevaluate the use of your 
                                    time. Steer clear of those projects and 
                                    distractions that suck up a lot of time and 
                                    produce less. Seek out high-quality clients 
                                    and toss out the high-maintenance ones who 
                                    produce small paychecks. Update your 
                                    prospecting plan to include those methods 
                                    that do not cost a lot and that show the 
                                    most promise.
                                    Update your product line. 
                                    Kick to the curb those products that are in 
                                    low demand, produce low margins, require a 
                                    lot of your time or in general contribute 
                                    less to the bottom line.  
                                    Check your energy level. If 
                                    you are not already doing so, cut back on 
                                    the sweets and the alcohol consumption and 
                                    exercise at least a half hour per day. 
                                    Although it is OK if you have one, you don’t 
                                    need a gym. A good brisk walk for a couple 
                                    miles early in the morning works best for 
                                    me. I find that I can do some of my best 
                                    reflecting early in the morning while things 
                                    are quiet and before my competitors are 
                                    awake.  
                                    Spent the first 30 minutes 
                                    of each day planning your strategy. Don’t do 
                                    it after you normally go to work but before 
                                    you go to work. You may need to go to bed a 
                                    bit earlier to work it all in, but I find 
                                    that that I am clearer of mind earlier in 
                                    the morning.   In conclusion, when business 
                                  slows down it is a good time to sharpen our 
                                  tools and regroup. It can be, and is often, a 
                                  blessing. When things are busy, we sometimes 
                                  fail to monitor those assets, systems and 
                                  theories that produce the most return for our 
                                  investment. 
							
										Charlie W. Elliott Jr., MAI, SRA, is President of 
        ELLIOTT® & Company Appraisers, a national real estate appraisal company. 
        He can be reached at (800) 854-5889 or
        charlie@elliottco.com or 
        through the company’s Web site at
        www.appraisalsanywhere.com.
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